A good listener ties right in with that. Being the social recluse that I am I know I don't communicate very well, especially in cases like the school where there are lots of people and things going on. The coach has the difficult task of trying to understand many students they've only known for a very short time. All of which will have different communication styles, backgrounds, slang, experience levels, etc. Being able to listen and interpret all of them quickly and offer good advice back in a format each individual understands... a very difficult task indeed.